Guides
Review a campaign before its first send
A campaign should have an audience, a message, a reviewer and a clear way to inspect what happened. Check provider templates and service-window rules for the channel you use. Delivery attempts, confirmations and failures tell different stories.
Engagivo editorial team ·
Verify the audience’s consent and the purpose of the message.
Preview the content and confirm the account, schedule and recipient segment.
Start with a test contact; inspect the provider outcome and failure path.
Prerequisites and screens
Prepare an approved message, an eligible sender, consented contacts, campaign-management permission and enough plan allowance. Open Campaigns → Audiences and Broadcasts; review Delivery after an authorized test.
Review before scheduling
Preview the audience and personalization, confirm the sending account and time, and review exclusions. For WhatsApp, check the service window and approved template requirements. A preview does not send a message or guarantee later eligibility.
Safe example and expected result
Use a fictional message and an audience containing only a consented internal test contact. Review the preview first. If the team authorizes a live test, send only to that contact and inspect accepted, delivered, uncertain or failed status. Provider confirmation establishes delivery; acceptance alone does not.
Troubleshooting and stopping point
Resolve consent, opt-out, template, sender, balance or connection failures before retrying. Investigate uncertain results to avoid duplicate sends. Stop before scheduling the full audience until the reviewer approves the result.