Parties and agreement
These proposed terms describe the relationship between Engagivo and the person or organization using the service. Contact Engagivo through /contact. Governing law and an effective date remain approval requirements. An organization’s authorized representative must be entitled to establish its workspace. This draft is not an executed agreement and must not be presented as consent to unpublished commercial terms.
Accounts and workspace responsibilities
Provide accurate account details, protect credentials and use roles appropriate to each teammate. You are responsible for authority over connected accounts and customer information you submit. Do not share access tokens or customer records through public forms. Report suspected unauthorized access through Contact and revoke or disconnect affected integrations when appropriate.
Supported service and provider conditions
Engagivo provides the published workspace capabilities subject to plan allowances, permissions, connected-account eligibility and provider rules. A trial or account does not automatically connect a channel, approve a template or guarantee delivery. Contacts contains customer context; it does not replace a full CRM, opportunity pipeline or billing system. Third-party APIs, rates, quotas and availability can change independently of Engagivo.
AI, automation and publication
Review generated content and approved knowledge before use. AI suggestions do not execute business actions. An authorized administrator can separately enable supported automated replies for a connected account; channel consent, policy and human-handoff rules remain applicable. Creating or editing a starter makes a draft. Publishing, scheduling and sending are separate authorized actions. No-send simulation does not prove a live provider will deliver a message.
Trial, plans and payment
Published trial offers identify their duration and whether a card is required. The current public offer is a 14-day, no-card trial; the selected plan carries into setup. Subscription prices identify currency, billing interval and tax treatment. A yearly monthly equivalent describes a yearly charge. Messaging-provider fees and optional AI credits are separate. Paid activation requires configured checkout or an agreed team-assisted arrangement; do not infer a successful purchase from a displayed catalogue price.
Renewal, changes and cancellation
Proposed rule for approval: disclose the paid term, renewal behavior and cancellation route before collecting payment; require authorization for an upgrade or change to the charge. A no-card trial must not automatically take a payment. Cancellation should stop future renewals and preserve paid access through the confirmed term unless a different lawful arrangement is agreed. Actual provider cancellation, proration and end-of-term behavior must be confirmed against the purchase flow before these commitments become effective. Refund requests follow the separate draft refund policy.
Content, confidentiality and acceptable use
You retain rights in your submitted content and must have permission to use it. Proposed service permission is limited to hosting, processing and transmitting that content to provide your configured features and authorized support. Do not send spam, infringe rights, evade provider rules or attempt to access another organization’s records. Both parties should protect confidential information and disclose it only for the service, authorized recipients or lawful requirements. Review the acceptable-use and data-processing drafts alongside these terms.
Suspension, service changes and termination
Proposed rule for approval: restrict access where necessary to address material misuse, compromised credentials, provider revocation or an applicable legal requirement. Give notice and a route to resolve the problem when lawful and practical. On termination, provide the agreed export or deletion process subject to retention obligations. No unverified uptime, support-time, backup-recovery or security guarantee is offered in this draft.
Liability, disputes and notices
Mandatory consumer and data-protection rights are not excluded. Liability limits, warranties, indemnities, dispute procedure and governing jurisdiction require the operator’s commercial decision and qualified review before inclusion in an effective agreement. Contact is the currently published route for questions about these proposed terms. Engagivo is the public contracting name in this draft; /contact is the currently published enquiry route.
Facts needed before approval
- Engagivo policy contact route and responsibility for handling requests
- Applicable jurisdictions, legal grounds and any age restrictions
- Current provider inventory, processing locations and transfer arrangements
- Production retention settings, backup expiry and deletion procedures
- Trial, renewal, cancellation, refund and support commitments
- Qualified policy review and an approved effective date