Find the person behind the message
Review connected channel identities and conversation history before combining profiles. For example, check that an Instagram enquiry and a WhatsApp follow-up belong to the same customer.
Product · Contacts
One customer profile across every supported conversation.
Find a customer’s details, understand their conversation history, and choose a follow-up they have agreed to receive.
Designed for the work between messages.
Explore the capabilities and the decisions your team controls.
Prepare a useful follow-up
Save only the fields you need, add tags, and filter contacts by the purpose of your message. A matching contact still needs consent and channel eligibility before a campaign sends.
Review consent and activity
Check subscription state, consent purpose, messages, campaigns and assignments in the timeline. Stop follow-up when the customer opts out.
Build your first customer journey
Create your workspace, connect a supported channel, and try your first conversation with your team.