Explicit operating mode
Deterministic rules, governed AI, and manual mode stay mutually explicit per account.
Product · AI & Knowledge
AI replies grounded in what your business approves.
Use intent triggers and reply nodes with knowledge, brand tone, goals, confidence thresholds, safe fallback, and human handoff.
- Human-reviewed
- Provider-aware
- Audit-ready
Knowledge and tone
Ground replies in published sources and configure the goal and voice for each node.
Fail-safe handoff
Low confidence, policy risk, missing sources, and provider failures route to a person instead of inventing certainty.
Next step
Build your first customer journey
Create a workspace, connect an eligible channel, install a template, simulate it, and publish when provider checks pass.