Choose how your agent works
An authorized administrator chooses automated replies or team handling for each connected account. Review the account, channel and handoff settings before enabling replies.
Product · AI Agents
AI replies grounded in what your business approves.
Set up AI Agents with a clear job, your brand’s tone, and approved knowledge. Hand the conversation to a teammate when an agent needs help.
Designed for the work between messages.
Explore the capabilities and the decisions your team controls.
Add knowledge during agent setup
Add approved sources and choose the goal and tone for each agent. Use fictional questions to review a known answer, an unknown answer and a request for a person.
Fail-safe handoff
Low confidence, policy risk, missing sources, and provider failures route to a person instead of inventing certainty.
Build your first customer journey
Create your workspace, connect a supported channel, and try your first conversation with your team.