Authorized and lawful use
Use Engagivo only for accounts and organizations you are authorized to manage. Obtain the permissions, consent and rights required for your messages, media, customer data and source material. Keep sender identity and message purpose accurate. Applicable laws and the connected provider’s terms continue to apply.
Messaging and audience restrictions
Do not send unsolicited bulk messages, import unlawfully obtained contact lists, ignore opt-outs, conceal identity or evade service windows, template approvals and provider quotas. Record the relevant consent and suppression state. A contact appearing in a segment does not establish permission to contact them.
Harmful and deceptive content
Do not use the service for fraud, phishing, malware, exploitation, threats, harassment, unlawful discrimination or content that infringes another person’s rights. Do not impersonate a person or organization or claim a payment, booking, refund or delivery occurred without real evidence. Respect provider restrictions on regulated or restricted activities.
Customer data and AI
Collect only the data needed for the stated task. Do not put credentials or payment-card details in public forms, prompts or knowledge documents. Obtain appropriate authorization before using sensitive personal information with a provider. Review AI output, keep its job bounded and maintain a human route for uncertainty or sensitive requests.
System integrity
Do not bypass authorization, probe another tenant’s data, defeat quotas, interfere with workers or integrations, or overload the service. Report a security concern privately through Contact with a description and minimal evidence; do not include secrets or real customer data. Obtain written authorization before any intrusive security test.
Reports and enforcement
Proposed enforcement process: investigate a report, restrict the affected activity when necessary, ask for corrective action and provide a review route where practical. Immediate restriction may be needed for ongoing harm, compromise or a legal order. Report concerns to Engagivo through /contact. Restrictions do not remove applicable statutory rights.
Facts needed before approval
- Engagivo policy contact route and responsibility for handling requests
- Applicable jurisdictions, legal grounds and any age restrictions
- Current provider inventory, processing locations and transfer arrangements
- Production retention settings, backup expiry and deletion procedures
- Trial, renewal, cancellation, refund and support commitments
- Qualified policy review and an approved effective date