Account controls
Data deletion instructions
Use these instructions to disconnect Meta channels and request deletion of the related data held by Engagivo.
Request deletion
- Sign in to Engagivo and disconnect each Facebook, Instagram, or WhatsApp channel from Settings → Integrations. Disconnecting stops provider access and revokes the stored connection credentials.
- Submit a deletion request through the Engagivo contact page using the email address associated with your Engagivo account.
- Include your Engagivo organization name and identify the Meta channels whose connection data should be deleted. Do not send passwords, access tokens, or app secrets.
- Engagivo will verify that you are authorized to make the request before deleting the associated connection data and confirming completion using your account email.
For LINE, include your Official Account and organization name in the same deletion request so the team can identify the related connection and conversation data.
If you cannot sign in, submit the request from the account email and explain that access recovery is unavailable. Engagivo may ask for additional information needed to verify ownership.