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Product · Inbox

Automation when it helps. A person when it matters.

Bring Instagram, Messenger, WhatsApp, and LINE conversations into one accountable team queue.

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Illustrative workflowRead the thread → draft a reply → assign the next owner
Explore an illustrative example
InboxSample workspace
Conversations
Maya Chen

Can you share the launch date?

Launch question · Assigned
Alex Rivera

Thanks for the update!

Order follow-up
Sam Taylor

Do you deliver to my area?

Delivery question
Maya ChenInstagram · Launch question Assigned to Priya

Can you share the launch date?

We launch on Friday! We’ll share the details here. Happy to answer any questions.

Priya replied · Conversation history kept together
Illustrative sample · See the thread, its owner, and the next reply together.

Designed for the work between messages.

Explore the capabilities and the decisions your team controls.

Shared ownership

Use assignments, folders, labels, internal notes, reminders, saved replies, and scheduled responses without losing channel context.

Contact context beside the thread

See identities, tags, fields, consent, service windows, campaign activity, and automation participation.

Clear handoff

Pause an automation, run an approved flow, assign a person, and distinguish agent messages from automation messages.

Build your first customer journey

Create your workspace, connect a supported channel, and try your first conversation with your team.

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