Work from a shared queue
Review supported channel conversations together, filter the work that needs attention, and assign an accountable teammate.
- Ownership and status
- Customer and channel context
- A focused path to the next reply
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Product · Teambox
Engagivo’s shared inbox brings supported customer conversations and team coordination into one place, with automation and human work easy to distinguish.
Review supported channel conversations together, filter the work that needs attention, and assign an accountable teammate.
Use internal notes and saved responses while preserving a readable timeline of customer messages and team actions.
Pause an automated path when a person needs to respond, then resume or close the work with the conversation history intact.
Next step
Walk through roles, supported channels, assignment rules, and the handoff your team needs.