Automated first response
Handle supported FAQs and collect the information a person needs.
Use case
Resolve support conversations with automation and people in one path.
Triage repeat questions, collect context, pause automation, and hand the full contact and flow history to an accountable agent.
- Human-reviewed
- Provider-aware
- Audit-ready
Unified inbox
Assign, note, label, schedule, and reply with channel windows visible.
Clear attribution
Distinguish automation, AI suggestion, and agent messages in the timeline and audit.
Next step
Build your first customer journey
Create a workspace, connect an eligible channel, install a template, simulate it, and publish when provider checks pass.