Give each assistant a clear job
Set the intent, tone, and outcome for a supported journey instead of asking one assistant to handle every kind of work.
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Product · AI chatbot
Combine explicit conversation goals, approved knowledge, clear confidence boundaries, and a reliable route to a person when automation should stop.
Set the intent, tone, and outcome for a supported journey instead of asking one assistant to handle every kind of work.
Ground configured replies in reviewed knowledge and make a safe fallback available when a source is missing or confidence is too low.
Route uncertainty, sensitive requests, and explicit requests for help to a teammate. Preserve the AI decision and human action in the same timeline.
Next step
Review the approved sources, supported channels, confidence threshold, and human escalation path before enabling a journey.