Explicit trigger mode
Choose deterministic keywords or AI intent for each account rather than mixing behaviors silently.
Use case
Answer repeat questions without hiding uncertainty.
Match deterministic keywords or governed intent, reply from approved knowledge, and hand off below your confidence threshold.
A workflow for your team.
Explore the capabilities and the decisions your team controls.
Grounded answers
Use published knowledge, configured tone, a clear goal, and a safe fallback.
Mandatory handoff
Route policy risk, missing sources, low confidence, and contact requests to a person.
Build your first customer journey
Create your workspace, connect a supported channel, and try your first conversation with your team.