Explicit trigger mode
Choose deterministic keywords or AI intent for each account rather than mixing behaviors silently.
Use case
Answer repeat questions without hiding uncertainty.
Match deterministic keywords or governed intent, reply from approved knowledge, and hand off below your confidence threshold.
- Human-reviewed
- Provider-aware
- Audit-ready
Grounded answers
Use published knowledge, configured tone, a clear goal, and a safe fallback.
Mandatory handoff
Route policy risk, missing sources, low confidence, and contact requests to a person.
Next step
Build your first customer journey
Create a workspace, connect an eligible channel, install a template, simulate it, and publish when provider checks pass.