Triage the right conversation
Filter by channel, state, and ownership, then inspect history before replying or creating a case.
Use case
Keep customer context attached to the resolution.
Unify supported conversations, assign ownership, and escalate complex work into cases with a clear internal record.
A workflow for your team.
Explore the capabilities and the decisions your team controls.
Coordinate a human resolution
Use internal notes, saved replies, and AI suggestions while an authorized agent remains responsible for the customer-facing response.
Find your next step.
Explore a supported connection or talk through your workflow with the team.