Template · Messenger
Keyword trigger, a configurable reply, and a human handoff. Review the reply and assignment settings before publishing.
An eligible Messenger Page, a reviewed answer, a keyword and a teammate or queue for escalation. The starter is a keyword flow; an AI Agent needs separate provider, knowledge and reply-mode setup.
Sign in to continue to the selected starter in Automations → New. Choose Use starter there to create an editable draft. Signing in alone does not create a flow, publish it or send messages. Editing and publication need the relevant workspace permissions and plan allowances.
Match the configured Messenger keyword.
Send the answer your team reviewed.
Hand the conversation to a person with the context attached.
Use a fictional question such as ‘INFO: What are your opening hours?’ in no-send simulation. Check the exact keyword and the handoff. A nonmatching question does not enter this starter automatically.
The flow gives the configured answer and reaches human handoff. Configure the destination and review service-window requirements before publishing.
Save the draft and stop before publishing if connection checks, consent, assignment or simulation results are unresolved. Ask your workspace administrator to review the failed step.
