A shared inbox with real boundaries
Signed provider events enter the right organization. Agents can filter, assign, and reply only when the selected organization and connection authorize it.
Guide · Team escalation
Plan conversation ownership and support escalation.
Bring messages into your workspace’s Inbox, keep customer history together, and give teammates a clear path from first reply to resolution.
A practical starting point.
Work through each topic with your team before making a rollout decision.
Escalate into support
Create cases, add internal notes, manage status, and retain the original conversation context without turning the AI review area into a support queue.
Design your engagement workflow
We will review channels, roles, queues, and escalation paths with your team.