Feature

Replies and support

Bring customer messages together, share replies with your team, and make sure the right person follows up.

Explore an illustrative example

InboxSample workspace

Conversations

Maya Chen

Can you share the launch date?

Launch question · Assigned

Alex Rivera

Thanks for the update!

Order follow-up

Sam Taylor

Do you deliver to my area?

Delivery question

Maya ChenInstagram · Launch question Assigned to Priya

Can you share the launch date?

We launch on Friday! We’ll share the details here. Happy to answer any questions.

Illustrative sample · See the thread, its owner, and the next reply together.

Designed for the work between messages.

Explore the capabilities and the decisions your team controls.

Filter conversations, inspect history, assign responsibility, and reply through the connected channel when its permissions allow.

Support cases own customer escalation. AI review stays a separate suggestion workspace and never delivers a customer response by itself.

Ask us about your channels, team review, and setup requirements.

Fresh product updates and practical ways to connect with your customers. A little inspiration for your next step.