Feature

Replies and support

Bring supported social, messaging, and email conversations into one workspace, then turn the right threads into owned support work.

One queue, clear ownership

Filter conversations, inspect history, assign responsibility, and reply through the connected channel when its permissions allow.

Support cases own customer escalation. AI review stays a separate suggestion workspace and never delivers a customer response by itself.

Next step

We will review channel availability, permissions, governance, and rollout requirements with your team.