EngagivoConversation growth OS
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Feature

Replies and support

Bring supported social, messaging, and email conversations into one workspace, then turn the right threads into owned support work.

  • Human-reviewed
  • Provider-aware
  • Audit-ready

One queue, clear ownership

Filter conversations, inspect history, assign responsibility, and reply through the connected channel when its permissions allow.

  • Signed inbound webhook ingestion
  • Conversation history and assignment
  • Support cases, internal notes, and saved replies

Human escalation remains coherent

Support cases own customer escalation. AI review stays a separate suggestion workspace and never delivers a customer response by itself.

Next step

See how this fits your operating model

We will review channel availability, permissions, governance, and rollout requirements with your team.

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